Customer Reviews for Thompson Well Drilling
Thompson Well Drilling has earned the trust of residential and commercial customers across Rockford, Grand Rapids, Gowen, and Kent County through six decades of dependable service. Every well drilling, repair, and water treatment project reflects the company's commitment to quality workmanship and honest communication. Whether you need a new well drilled, a pump replaced, or a complex rehabilitation handled, the team's experience and attention to detail make the difference. Customer satisfaction drives everything Thompson Well Drilling does. From the initial consultation to project completion, the licensed, veteran-owned team prioritizes your needs and delivers results that last. The reviews below reflect what customers consistently experience: fast response times, professional technicians, and solutions that work.
“It is refreshing to find a knowledgeable, professional, honest and reliable company. I needed a pressure tank and well pump to replace my 27 year old system. Job was quoted and replaced within a week. Montana treated me like a valued customer ensuring I understood my system while he stayed focused on the job. I couldn’t be happier with choosing Thompson Well Drilling. I would highly recommend giving them a call for your Well needs. Also, a shout out to Troy !! Nice job guys and Thank you. Mike”
“Would be no stars, but there are two pros of using this company… pros: 1. Accurate and fair billing. 2. Had a free estimate for a new well to be drilled. The cons were much worse and wanted to write a review as a warning to other potential customers, as there were no other honest reviews with our experience. Cons: 1. Took 2 1/2 weeks to complete(not including sanitizing). 2. NO COMMUNICATION about when they were coming- we had to call them about everything. 3. Lack of hard work/workers. Never stayed more than 5-6 hours in a day and always had excuses as to why there weren’t more employees. 4. Subpar equipment that kept being broken or broken down. 5. Bad electrical work- not professionally installed and just hanging down. 6. Huge mess left. They only tried to clean it up after I said something, otherwise a hug pile of sand would have been left in front of my front door. DO NOT RECOMMEND.”
“When we had an emergency with our well, we called Thompson Well Drilling. We were very impressed with the results. He responded quickly and determined the problem. He was able to explain what needed to be done and then within a couple of hours was able to correct the problem, but also carefully replaced the soil and did all the clean up needed. We would certainly call him in the future and highly recommend him.”
“Montana was able to find an affordable solution to my well issue. I had water in less than 2 hours after they arrived. Another well company overcharged me for a bladder tank that I most likely didn't need without really looking over the system. Highly recommend, Very reasonable price and great service! Thanks so much!”
“Danny this year, and Montana last year! Both showed up right away when needed both performed excellent service and an affordable price and are going to help me with my new well and the very new future. Happy to be working with such an integral, friendly and local owned company”
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